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If you need to return a product, please contact the distributor
with whom you placed the order. We will obtain some general
information from them and provide a return authorization number
for you to notate on the return package. A shipping representative
will pick up the item at your location.
Because customer satisfaction is our number one goal, we
request an explanation of why you are returning the product
so that we may better serve you in the future. We compile
this information to improve our future product development.
If the item is being returned due to a manufacturing flaw,
we will either replace the returned item or provide you with
a full refund. In some instances, you may be required to pay
a partial freight cost.
If your product is defective due to a manufacturer’s
defect, Learning Products will repair, replace or provide
credit within the allowed warranty period. Warranty credits
may be prorated to allow for normal wear and tear. For specific
warranty terms or for more information, please contact us
at 800-859-3815 (U.S.) or 800-565-3366 (Canada).
Product Warranty Period
TLC™ Trikes 3 years
Locomotion™ Trikes 7 years
Infection Control Rest Mats 3 years
Other Rest Mats 1 year
Activity Mats 3 years
Cots 7 years
Creative Play 1 year
Active Play 1 year
Other 1 year
While health and safety is the main focus of Learning Products,
proper adult supervision, as required by licensing agencies,
must be provided during their usage.
Children should ALWAYS wear a helmet when riding a bike,
and immediately remove the helmet before engaging in playground
activities.
For clarification or information on product usage, please
contact us.
For current pricing and availability, please contact your
distributor. For a list of distributors, visit our web site
at www.tlclarkinc.com.
If you need a part replaced on any product, please contact
the distributor with whom you placed the original order. We
can provide replacement parts for any items that are in stock.
Customer is responsible for freight charges.
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