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Frequently
Asked Questions
Does
Knowledge Tree guarantee its products?
The Knowledge Tree guarantees you 100 percent satisfaction on
all products that we sell. Any product that does not meet your
approval may be exchanged or returned for credit within 45 days—as
long as the product is unused and in original condition and original
packaging. All returns must have a Knowledge Tree Return
Authorization Number. To receive your number, call 1-800-331-0994.
Returns are subject to a 10% restocking fee.
How quickly will my
order be shipped?
Most orders are processed, packed and shipped within 72 hours
of receipt. Please advise us of any times throughout the year
that
your location cannot accept delivery.
What
if I don’t like the product I ordered when it arrives?
Merchandise not meeting your complete satisfaction may be returned
unused, in original condition, within 45 days for a full credit.
Customer is responsible for returning all merchandise to the
Knowledge Tree at customer’s expense. Credit will only be
issued on merchandise that is resalable, unused, unmarked and
in original packaging. All returns must have a Knowledge
Tree Return Authorization Number. To receive your number, call
1-800-331-0994.
Returns are subject to a 10% restocking fee.
What should I do if
I receive damaged merchandise?
Before signing for your order, check to see that you are receiving
the same number of cartons as listed on your delivery receipt
and inspect the cartons for damage. Note any shortages or visible
damage
on your receipt. Have the driver note these also. Contact concerning
shortages or damages must be made within 10 days to a customer
service representative at 1-800-331-0994. How is shipping and handling calculated?
Surprises with freight charges are a thing of the past. We provide
you with firm freight within the 48 contiguous states.* Just
add 17.5% of the value of your merchandise total for shipping
and handling expenses and we will arrange delivery by either
UPS
or by common carrier. We require a $4.50 minimum-shipping fee.
For inside delivery add $45 per $499.99 of product ordered.*For
orders to other destinations, please call for a freight quote.
Note: Overseas shipping charges must be calculated manually.
If you provide us with your e-mail address, the Knowledge Tree
representative will contact you personally concerning overseas
shipping rates. Tel: 1-800-331-0994.
My organization is exempt from state sales taxes. How do I ensure
that I am not charged sales tax?
We are required to collect sales tax on merchandise, shipping and
handling, and delivery charges in the following states: CA, CT,
DC, FL, GA, IL, IN, MA, MD, MI, MN, NC, NJ, NM, NV, NY, OH, PA,
SC, TX, VA, WA, and WI unless a tax exempt certificate is on file
with us. For new tax-exempt customers, please forward a copy of
your tax-exempt certificate to: The Knowledge Tree, . For immediate
shipment, the tax-exempt certificate may be faxed, toll free to
Who is eligible for
credit at the Knowledge Tree?
Open accounts may be established for public schools, boards
of education, and municipalities placing orders with an authorized
purchase order number. Business, private schools and childcares
in good credit standing may also open an account. New customers
should call to establish an account prior to ordering
on-line.
What
are the Knowledge Tree’s credit terms and conditions?
Terms for all open accounts are net 30 days from the date of
the invoice. 1.5% monthly (18% annual) interest will be added
to past
due, unpaid account balances.
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